Refund policy

The 28 Day Promise

You have 28 days from the day your cases arrive to send them back for a full refund of the purchase price, for any reason. There is no restocking fee.

Holiday returns

Orders placed from October 5 through December 24, 2026 can be returned until January 31, 2027, or 28 days after delivery, whichever is later.

How to return

Email contact@chromeclasp.com with your order number.

We reply with the return address and instructions.

Send the cases back with everything that came in the box. Return shipping is paid by the customer. We recommend a tracked service.

Returns sent without contacting us first cannot be accepted.

Refunds

Once your return arrives, we refund your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If you have not seen your refund after 15 business days, email contact@chromeclasp.com.

Bundle deals

The free cases are part of each deal (Buy 1 Get 1 Free, Buy 2 Get 3 Free). Return the whole deal for a full refund. If you return only some cases from a deal, we charge the cases you keep at $39.99 for every two cases or part of two, and refund the rest of what you paid.

Damaged, defective or wrong item

Check your order when it arrives. If something is damaged, defective or wrong, email contact@chromeclasp.com with a photo and we will make it right.

Lost packages

If tracking shows your package is lost, email contact@chromeclasp.com and we send a replacement at no cost.

Exchanges

To swap for a different design, return the one you have for a refund and place a new order.